Bringing the Text to Life
Some banks have recently announced that it will now cost you extra if you want to deal with an actual human being. Convinced that it is cheaper to depend on the speed and efficiency of the unsalaried Automatic Teller Machines (ATMs) outside their lobbies, many banks are now levying on customers an additional service charge to use a human teller.
It is getting harder and harder to make genuine human connections during the regular course of our days. We cash checks and make deposits at ATMs, pump our own gas and pay for it electronically outside. We use elaborate computerized menus on phone calls so that we get the information we want and leave messages just by pushing the right phone buttons. All these high-tech tactics for getting things done work efficiently most of the time. But they leave us with a huge void in our lives where there used to be human interactions.
I don't know about you, but somehow I've never been convinced that the gas pump really means it when it tells me,...