You need to call customer service. So you tap in the number and wait. Then there's a voice. "Thank you for waiting. Your call is important to us." You hear those words and you know you're going to be put on hold. Often, the robot voice will tell you how long the wait time is expected to be.
"The waiting is the hardest part," sang Tom Petty in his hit song with the Heartbreakers in 1981.
Back then it was certainly true that waiting was hard. Imagine, for example, waiting in the waiting room of the doctor's office with no smartphone and only some outdated magazines to peruse. You would've had no contact with the world beyond that antiseptic, boring room until you were mercifully called back to the examination room where you would wait some more, this time without magazines!
No wonder they call us "patients."
Today, we have multiple entertainment options right at our fingertips to keep us occupied while we wait. But despite all that technology, waiting is still hard. We wait at airports...
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